Refund Policy of NADRA Online Card
Your Satisfaction and Our Refund Policy
Refund Policy Eligibility Criteria
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Application Rejection Under Refund Policy:
If NADRA headquarters rejects your application despite submitting all required documents, you qualify for a refund, with a 20% deduction of the service fee. This policy helps cover administrative costs. Moreover, this ensures that you are not burdened with additional expenses.
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Fingerprint Issues and Refund Policy:
In cases of delays due to fingerprint issues, this time does not count against the service period. Consequently, please note that there is a NON-REFUNDABLE policy for applicants facing fingerprint-related issues. Therefore, applicants should expect no reimbursement in such cases.
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Ineligibility on the Same Day of Application:
If we determine that you are ineligible for your application category on the same day, we will process a full refund without any deductions. This approach ensures that you do not bear unnecessary costs. Additionally, this policy supports prompt resolution and customer satisfaction.
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Succession Certificate Objections:
If NADRA headquarters raises objections regarding your succession certificate application, the fee becomes non-refundable. This policy maintains the integrity of our application process. Consequently, no refunds will be issued in these situations.
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Refund Processing Time:
Refunds require banking processing time. Typically, you may see the refund in your account within 7-10 working days after approval. This time frame accounts for standard banking procedures. Therefore, please be patient during this period.
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How to Request a Refund:
To initiate a refund, contact our customer service team within 30 days of your application submission. Alternatively, you can email the refunds department at
Include your application details and the reason for your refund request. Our team will review your request and proceed according to our refund policy. We appreciate your cooperation in providing complete information for an efficient process.
